Had an excellent experience with this dealership all around and drove from Long Island, NY to Connecticut to buy my car with them and would do it again next time. I had wanted a new Crosstrek but with a 6spd manual transmission. After searching at all the local dealerships I found out how rare finding one with a stick shift was and was told I'd have to wait 3-4 months for one to come in. I called Gary Baumann as my parents had just purchased a car with him and had a very good experience. He managed to find me one and not only that it was in the exact color I wanted and arrived in a week. The whole process more than exceeded my expectations and I am extremely pleased with the car so far.
Tony made my experience at Garavel Subaru an exceptional one. He is always accommodating, going out of his way to make sure my expectations were met, information was clear, and I felt I was getting the fastest service possible, even when it was very busy! I would recommend Garavel for their great customer service, but Tony goes an extra step every time and is genuine and courteous. Thank you for all of your help!!
I was very happy with the sales staff. They were all very professional and accommodating. Another aspect I respected about their sales staff is that they were not pushy. They were very patient and respectful. Thank you Garavel Subaru.
Took my car in for routine servicing, as well as investigate a minor problem with the gas cap door. The process could not have been easier. Was checked right in and Victor explained all the servicing I would get, including a repair to the gas cap door and a check to see if the car's computer needed an update. Even thought he car was out of warranty, he covered the repair to the gas cap door ( which needed to be replaced). In short, total commitment to customer satisfaction. It took some time but the service was comprehensive and the waiting area was quite comfortable.
I was in Norwalk today with my wife, daughter and grandsons for a party the kids were attending, and when we went back to the car we found the battery on my daughter's Subaru Forrester was dead. It was going to take AAA an hour to come and jumpstart the car. I walked down the street to the Garavel dealership and explained the situation. Without hesitation, Sam Moscow from the dealership volunteered to jumpstart the car, at no cost. Within 15 minutes, my smiling grandsons piled back into the car and we were on our way. Thank you Garavel Subaru and to Sam! You saved our afternoon.
This dealership us fantastic to work with. They listen and get to know the customer.Thank you!
I bought my Subaru in March 2015. Since then, every experience I have had with this dealership and service center has been exceptional. Everyone is incredibly nice and very accommodating. And if something goes wrong, they are the first to make the situation right. I would highly recommend Garavel Subaru.